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Terms and conditions

Capital Proofreading Standard Terms and Conditions.  

1.     General
1.1.    Please read these terms and conditions carefully, because they explain how Capital Proofreading (CP/we) will provide our service to you, what we can and cannot do and what happens if things go wrong. 
1.2.     CP aims to provide a high-quality service in a professional manner, and at all times treat you in a fair and reasonable way.
1.3.    CP may change these terms and conditions without notice; please make sure you read the most up to date version before you make an agreement with us.  CP will not be liable if you rely on versions of the terms and conditions that have been superseded.
1.4.    These terms are subject to the laws of England and Wales, and both CP and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

2.     Definitions  
2.1.    Capital Proofreading is the name of the service.  In the rest of this document, we will say 'we', 'our' and 'us' when we are talking about Capital Proofreading.
2.2.    Customer: that is you – a person who has entered into an agreement for us to edit and proofread a document that you have sent to us.  Thank you.
2.3.    Editor:  that means a person that we have engaged to provide an editing and proofreading service to you.  When you pay us, we will assign an editor to proofread and edit your document, but please note that in law that does mean he/she is your employee: he/she is providing a service to you
2.4.    Service: our service to you includes editing and proofreading your document with skill and care and returning it to you by the date we have agreed in the way that we agreed. 

3.     Making an Agreement with Us
3.1.    Our website describes accurately how we edit and proofread documents, how we take into account additional information you give us such as the version of English you are working in, or the particular style your university requires, and how we deal with your document and your personal information from an administrative point of view.  All this information, including these terms and conditions, represents our offer to you.
3.2.    When you have properly assessed our offer, we invite you to confirm acceptance of these terms and conditions and pay; at this point, we have made an agreement or contract for services.
3.3.    For large documents, such as PhD theses, we may make an individual agreement with you.  In this case, we will capture the details of our agreement and send them to you for confirmation by email.

4.     Our Service Standards
4.1.    We will edit and proofread your document according to the description on our website and return the completed work to you on or before the date agreed.
4.2.    We will use our best professional skill and care to deliver a high-quality service.

5.     Modification of the Agreement
5.1.    If, when we receive your document, we find that we need to amend or supplement the agreement we will contact you to discuss the matter.  For example, you may have paid for a 5,000-word essay to be edited, but uploaded a 1,000-word essay.  We will need to talk about that! 
5.2.    If the editor assigned to your document falls ill or becomes unavailable suddenly, we will inform you as soon as possible and assign another editor.  If, as a result of this, we can not meet the initially agreed deadline, we will try to agree on an extended deadline with you.  This will not affect the agreed fee payable. 
5.3.    If we are not able to amend the agreement to the satisfaction of both you and us then the agreement becomes invalid. We will refund to you the fees that we have received from you.

6.     Payment
6.1.    Before we start work on your document, you must have paid online
6.2.    For documents above 20,000 words we are happy to agree a payment schedule. Normally this means two instalments:  50% before the work starts and 50% at the mid-point of the agreed period for editing and proofreading.
6.3.    We may change our prices on our website without notice, but this will not affect any agreements that we have already made with you.   
6.4.    You must upload the final document you would like us to edit.  If you need to send us an updated document and we have already begun work on the original document, we reserve the right to charge an additional administration fee of £10 (or equivalent)
6.5.    All prices are exempt from VAT

7.     Cancellation of the Agreement 
7.1.    Both parties have the right to terminate the agreement if there is a serious breach of the terms and conditions. 
7.2.    We would like to draw your attention to the following reasons for cancellation by us.  Please note that this list is not exhaustive. We have the right to cancel an agreement after it has been made:
7.2.1.     If we consider that the document uploaded by you does not meet minimum requirements.  These are as follows:
-    The document should be delivered in the right format and be readable by our editors
-    The document should be related to further or higher education
-    The quality of your document should be of such a standard that our editors can reasonably be expected to make improvements to it through our normal editing and proofreading process.  It will be our decision whether the document is of sufficient quality.
-    The document is unreadable for technical reasons
7.2.2.     If we have grounds to suspect that you are engaging in fraudulent, malicious or anti-competitive behaviour.
7.2.3.    If you display inappropriate behaviour towards us.
7.2.4.    We do not receive payment from you.
7.3.    You can cancel the agreement at any time for any reason by informing us in writing.


8.     Liability
8.1.    Our aim is to provide a high-quality and accurate editing and proofreading service, using reasonable professional skill and care.  However, we do not guarantee to identify and remedy every possible error and omission. Our liability is limited to what is stated in this section.
8.2.    We will not be liable for damages of any kind that are caused because you did not provide us with complete information about your requirements
8.3.    If we are liable, then we will only be liable up to the agreed cost of the service we provided to you, or that part of the service to which the liability relates.  In particular, we will not be held liable for any consequential damages, whether direct or indirect arising from:
8.3.1.     Cancelling our agreement with you
8.3.2.     Not delivering completed work by the deadline agreed between us
8.3.3.     Damaging or losing your document

8.3.4.     Any use of our service that results in sanctions by your university
8.4.    While every effort is made to carry out our agreement with you, we will not be liable for cancellation or amendment owing to acts of God or any other cause beyond personal control such as a fire or a natural disaster
8.5.    We recommend that you check the policy of your university relating to the use of third-party services.  We will not be held liable for any damages that may be caused by the use of our services in a manner that is not aligned with your university’s policy
8.6.    Our editing and proofreading does not include as standard a check against plagiarism and we will not be held liable for damages resulting from plagiarism
8.7.    We do not guarantee that our editing and proofreading service will result in your document being awarded a particular grade and we will not be liable if it does not receive the grade you would like.

9.    Complaints and Refunds
9.1.    If you are not satisfied with the standard of the work that our editors have undertaken you should contact us as soon as possible.  If we agree that the work undertaken is not of the commissioned standard we will correct the work or arrange a full or partial refund of the fees paid to us if this can not be agreed
9.2.    You may cancel the agreement within 14 days without any reason.  If you do so, we will arrange for a full refund of fees received by us if we have not begun work.  If we have begun work, we will charge you for the work done, refund the remainder of the fees that have been received by us, and return the incomplete work to you.  
9.3.    If we cancel the agreement where there has been no breach of the agreement by you we will arrange a full refund of the fees received by us
9.4.    If we cancel the agreement as a result of a breach of these terms and conditions by you we will charge you for the work done, and refund the remainder of the fees that have been received by us.

10.    Confidentiality
10.1.    The nature of our agreement is strictly confidential.  We will not make it known to anyone except you and us
10.2.    We will keep your document in a secure location for one year after the end of our agreement.  It will then be deleted.
10.3.    The editing and proofreading service means that our assigned editor will need to view your document.  Once he or she has finished working on the document and it has been returned to you, the editor will delete the document.
10.4.    We would like to you review our work and give us permission to use your review in our publicity.  If you consent to this, we will ask for your permission in writing.  You are of course free to decline.

11.    Copyright and Intellectual Property
11.1.    You will retain copyright over any work that we produce for you.

12.     Data Protection and Website Cookies
12.1. Under the terms of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR), Capital Proofreading may keep on record such information (e.g. contact details) as is necessary. 
12.2. We will use the personal information you provide to us to:
(a) provide the Services;
(b) process your payment for such Services; and
(c) inform you about similar products or services that we provide if you have consented to receiving such information
12.3. The Capital Proofreading website uses cookies that allow Capital Proofreading to see how the site is used. The cookies cannot identify you. If you continue to use this site, Capital Proofreading will assume that you are happy with this.
12.4. You acknowledge that information on the Capital Proofreading website may contain inaccuracies and errors and Capital Proofreading expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
12.5. You agree that you will not use the Capital Proofreading website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.


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