Capital Proofreading (henceforth: we/us/our) will handle your personal information and documents in the strictest confidence at all times. The key points are as follows:
Only our employees will see your personal information - your name and contact details
Your personal information, the documents you have submitted and versions with our suggestions will be kept securely for as long as we need it and then deleted
We will only contact you with your permission
You can ask us to delete our records at any time
General Data Protection Regulation (GDPR)
This section explains in more detail how we comply with the General Data Protection Regulation (GDPR), which is designed to protect your personal data.
Who we are
What data we collect and why
We collect information that you provide to us, which includes information you put into forms on our site, any correspondence we have and details of any transactions you carry out on our site. These data are only collected and processed for the purpose of providing to you our proofreading and editing service.
Who can access your data
We ensure that access to personal data is strictly limited to employees who need it to be able to provide the requested proofreading and editing services. All data that we retain are held under a strict policy of confidentiality and never disclosed to a third party. All employees have signed a confidentiality agreement under the laws of England and Wales.
All personal data, the original document that you submitted to us and the versions we returned with our suggestions are stored on a secure server as required by law. We automatically delete this information after one year.
You have the right to view, change or erase personal data held by us. Please just email us at email@example.com with the title GDPR. You can withdraw your permission or your data to be processed by us at any time. If you withdraw permission for us to process your data after we have started processing an order, we will cancel the order, return to you your document with any work we have completed so far and refund to you any fees paid, less a reasonable amount in respect of the work done. There is a one-year liability for raising a complaint in relation to the proofreading service provided and this period of liability will begin from the date the payment is made. If you require the original and proofread files to be deleted from our secure server during this one-year liability period, all claims for a refund or claims in relation to the quality of the proofreading services provided will be invalidated (because we will no longer have the files that are being complained about). If you wish to raise a complaint regarding the proofreading service provided, please email your complaint details to firstname.lastname@example.org with the title Complaint. To submit a complaint in relation to compliance with the EU’s General Data Protection Regulation (2018) you can send a request to the UK’s Information Commissioner’s Office at the following address https://ico.org.uk/global/contact-us/.
When you place an order, you agree to our terms and conditions
We are committed to implementing appropriate measures during the collection and processing of personal data in accordance with the principles of the General Data Protection Regulation in order to guarantee a security level commensurate with the risk. Assessment of the appropriate security level for processing personal data takes account of processing risks, such as the consequences of destruction, loss and changes to data, or unlawful access to sent and saved, processed personal data, occurring accidentally or wrongfully. No automated individual decision-making takes place during the processing of personal data by us.